Ch13WDW.org

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Case Information Issues

For the Case Information section of this web site to work, your browser must allow cookies (used to keep track of the case you want to see) and have the latest Java script extensions allowed (used in displaying resulting case information). Most up to date browsers and software will work without modification on your part. If not, links or instructions are shown below for the most common items.

If you have entered information in the locate (search) box but pressing the search button does nothing (the screen never changes), it is because you are not allowing cookies to be exchanged. See the cookies section below for the browser you use or consult your systems personnel.

If the search works but the returned page, is laid out strangely has unusual characters or, other display problems it is because you do not have the latest java scripting set up on your machine. Follow the java directions below or consult your systems personnel.

Even with the correct cookie and Java setttings, its possible for your router, antivirus, or internal firewall to prevent you from viewing information. Typically these types of problems will give an "action cancelled" type error. Some instructions for those items are also shown at the end. Unfortunately, due to our limited amount of staff and the wide variety of machines and software available and we are unlikely to be able to devote our staff to assst you to diagnose your particular problem and resolve your connection issue. If you are aware of settings you have changed that allow you to view case information we would be happy to publish those so others may benefit. Please contact us if that is the case. As always feel free to contact our office via phone, mail or fax for information.

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Get the Java updates-What is Java?
Java is a programming language extension. It is used in various ways on the Case Information screens. To see those screens correctly you will need the latest download from Java.com for your operating system. Press Here for a link to the Java.com download page. Use the "Verify Now" option on that site to verify you are set up correctly.
Why do I get an error message 'Error on Page' when I enter a case number?
You get this when you do not have Java scripting language installed and or enabled on your browser. See the Java question above and download and enable Java from their site.
I downloaded Java how do I enable it?
If you downloaded Java it must be enabled in your browser in order to work. Press Here for a link to Java.com for enabling Java. Instructions vary depending on the type of browser you have. Use the "Verify Now" option on that site to verify you are set up correctly.
Cookies
Choose instructions below based on the browser you're using. The cookies we exchange are "session variables" and only keep track of the case you are looking at. No personal information is kept or asked for.
How do I enable cookies using AOL 9.0?
  1. In the Toolbar, select Settings > Internet Web Options > Use your Internet Explorer Settings > Privacy tab > Advanced.
  2. Deselect the Override automatic cookie handling button.
  3. Click OK to exit..
  4. Close all Web browsers.
  5. Open a new browser.
How do I enable cookies using AOL 8.0 ?
  1. In the Toolbar, select Preferences > Internet Properties > Privacy tab > Advanced.
  2. Deselect the Override automatic cookie handling button.
  3. Click OK to exit.
  4. Close all Web browsers.
  5. Open a new browser.
How do I enable cookies using AOL 7.0 with IE 6?
  1. In the Toolbar, select Settings > Preferences > Internet Properties > Privacy tab > Advanced.
  2. De-select the Override automatic cookie handling button.
  3. Click OK to exit.
  4. Close all Web browsers.
  5. Open a new browser.
How do I enable cookies using AOL 7.0 with IE 5.5 ?
  1. In the Toolbar, select Settings > Preferences > Internet Properties > Security tab > Custom Level tab.
  2. At Allow Cookies that are stored on your computer, click Enable.
  3. At Allow per-session cookies, click Enable.
  4. Select OK.
  5. Save the settings.
  6. Close all Web browsers.
  7. Open a new browser
How do I enable cookies using AOL 6.0?
  1. In the Toolbar, select Settings > Preferences > Select Internet Properties > Security tab > Custom Level tab.
  2. At Allow Cookies that are stored on your computer, click Enable.
  3. At Allow per-session cookies, click Enable.
  4. Select OK.
  5. Save the settings.
  6. Close all Web browsers.
  7. Open a new browser.
How do I enable cookies using Camino?
  1. In the Menu, select Preferences > Privacy icon.
  2. Enable the Cookies option.
  3. Save the settings.
  4. Close all Web browsers.
  5. Open a new browser.
How do I enable cookies using Flock?
  1. In the Toolbar, select Tools > Options > Privacy.
  2. Check the Accept Cookies from sites. Put what you want for how long to keep them. Expire is the normal setting.
  3. Press the Exceptions button.
  4. In the "Address of web site box type 69.21.196.252:88
  5. Press the "Allow" button.
  6. Close the exceptions window.
  7. Press "Ok" to close the options window.
How do I enable cookies using Internet Explorer 6 or 7?
  1. In the Menu bar, select:
    Tools > Internet Options > Privacy tab
    The Privacy Settings box appears.
  2. Press the "Sites" button.
  3. In "Address of website" type 69.21.196.252:88
  4. Press the "Allow" button.
  5. Press the "Ok"button to close the privacy sites window
  6. Press the "Ok"button to close the internet options window
  7. Close all Web browsers.
  8. Open a new browser
How do I enable cookies using Internet Explorer 5 ?
  1. In the Menu bar, select
    Tools > Internet Options > Security tab > Custom Level tab.
  2. In Allow Cookies that are stored on your computer, click Enable.
  3. In Allow per-session cookies (not stored), click Enable. Click OK.
  4. Save the settings.
  5. Close all Web browsers.
  6. Open a new browser
How do I enable cookies using Internet Explorer 4 or older?
Please upgrade your browser! With a browser this old your machine is much less secure and your abilities are limited. Even if cookies were enabled you would have other issues the limit you.
How do I enable cookies using Netscape 7?
  1. Netscape has been replaced by Flock. Its is no longer supported. The following may still work.
  2. In the Toolbar, select Edit > Preferences.
  3. In the Privacy and Security section, expand the list to show the choices.
  4. Click Cookies.
  5. Choose either of:
    Enable cookies for the originating web site only (most secure) or
    Enable all cookies (most convenient).
  6. You can choose Warn me before accepting a cookie to let you decide whether to accept a cookie.
  7. Save the settings.
  8. Close all Web browsers.
  9. Open a new browser.
How do I enable cookies using Netscape 6?
  1. Netscape has been replaced by Flock. Its is no longer supported. The following may still work.
  2. In the Toolbar, select Edit > Preferences.
  3. In the Privacy and Security section, expand the list to show the choices.
  4. Click Cookies.
  5. Choose either of:
    Enable cookies for the originating web site only (most secure) or Enable all cookies (most convenient).
  6. You can choose Warn me before accepting a cookie to let you decide whether to accept a cookie.
  7. Save the settings.
  8. Close all Web browsers.
  9. Open a new browser.
How do I enable cookies using Netscape 5 or older?
Please upgrade your browser! With a browser this old your machine is much less secure and your abilities are limited. Even if cookies were enabled you would have other issues the limit you
How do I enable cookies using Opera?
  1. In the File menu, select Preferences > Privacy.
  2. Choose Enable Cookies.
  3. In the Normal Cookies pull-down menu, choose Automatically accept all cookies.
  4. In the Third Party pull-down menu, choose Automatically accept all cookies.
  5. Click OK.
  6. Save the settings.
  7. Close all Web browsers.
  8. Open a new browser.
How do I enable cookies using Mozilla Firefox ?
  1. Click on Tools on the menu bar and select Options.
  2. In the Options window, select / Expand Cookies. Newer versions have this under Privacy.
  3. Select Allow Sites to Set Cookies (newer versions say "Accept cookies from sites"
  4. Press the Exceptions button
  5. In the "Address of web site:" box, type 69.21.196.252:88
  6. Press the Allow button
  7. Press the "close" button on the exceptions window
  8. Press the "OK" button to close the options window.
How do I enable cookies using Macintosh - Safari 1.0?
  1. In the Menu, select Preferences > Security icon > Accept Cookies.
  2. Choose either of:
    Always (most convenient) or
    Only from sites you navigate to (more secure).
  3. Save the settings.
  4. Close all Web browsers.
  5. Open a new browser
How do I enable cookies using Macintosh - Internet Explorer 5?
  1. In the Menu, select Edit > Select Preferences for Receiving Files option.
  2. Select Cookies.
  3. For When receiving cookies, select your desired level.
  4. Click OK.
  5. Close all Web browsers.
  6. Open a new browser.
How do I enable cookies using Macintosh - Camino ?
  1. In the Menu, select Preferences > Privacy icon.
  2. Enable the Cookies option.
  3. Close the window.
  4. Close all Web browsers.
  5. Open a new browser
How do I enable cookies using Macintosh - Opera ?
  1. In the File menu, select Preferences > Privacy.
  2. Choose Enable Cookies.
  3. In the Normal Cookies pull-down menu, choose Automatically accept all cookies.
  4. In the Third Party pull-down menu, choose Automatically accept all cookies.
  5. Click OK.
  6. Save the settings.
  7. Close all Web browsers.
  8. Open a new browser.
I get an Action cancelled or Navigation cancelled type message?
  1. This is usually due to a firewall setting on your machine or network that is restricting you. Antivirus and spyware programs can also cause this.. There are a wide variety of products on the market and we cannot (nor should we) assist you in configuring your setup. Its also possible to have multiple firewalls, spyware and antivirus programs on your sytem/network that conflict with each other.
  2. You or your IT staff may want to review the information under Norton Personal firewall below. At the moment, when going to the case information pages, you are redirected to port 88 on our web server. You may need to allow access to this port and the IP address (shown below) in your firewall, antivirus or spyware program(s).
Firewall, Antivirus, Privacy programs
After updating Java and setting your browser as above, if you're still having problems and are using one of the products below, follow those instructions.
How do I enable cookies using Zone Alarm?
  1. In Zone Alarm, select Privacy.
  2. Under Cookie Control, click Custom
  3. In Custom Privacy Settings:
    1. Uncheck the box that says "Block session cookies"
    2. Uncheck the box that says "Block persistent cookies"
    3. Uncheck the box that says "Remove private header information".
    4. Uncheck the box that says "Expire Cookies"
  4. Click OK.
  5. Close all Web browsers.
  6. Open a new browser.
How do I enable cookies using Norton Personal Firewall?
  1. Double click on the Norton Personal Firewall icon in the tray.
  2. Click on the Open option in the pop-up menu.
  3. Click the Options icon in the Norton SystemWorks menu box.
  4. Click on the Personal Firewall option in the Options menu box.
  5. Click the Advanced Options button at the bottom of the Norton Personal Firewall Options menu box to retrieve the default settings menu box.
  6. Make sure you are in the "Web" tab. There may be several domains already listed in this area.
  7. Click on the Add Site button at the bottom of the Web defaults window.
  8. You will need to enter "ch13wdw.org" (without the quotes) as a new default. This should active the default rules section of that window. You may also need to add 69.21.196.252 (current IP address of our web server).
  9. Make sure the Cookies and Referer (under Browsing Privacy) are set to permit as a default rule for the ch13wdw.org domains. You may also need to permit 69.21.196.252 as a domain (current IP address of our web server).
  10. Click OK, then click OK again.
  11. Close all Web browsers.
  12. Open a new browser.
How do I enable cookies using McAfee Privacy Service?
  1. Right-click the red "M" icon by your system clock.
  2. Click "Privacy Service."
  3. Click "Options."
  4. The McAfee Privacy Service window appears. Click the "Cookies" tab.
  5. Enter each website address from which you would like to allow cookies.
  6. Click "Add."
  7. Once completed, close the window.
  8. Close all Web browsers.
  9. Open a new browser.

 

 

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