Case Information Issues
If you have entered information in the locate (search) box but pressing the search button does nothing (the screen never changes), it is because you are not allowing cookies to be exchanged. See the cookies section below for the browser you use or consult your systems personnel.
If the search works but the returned page, is laid out strangely has unusual characters or, other display problems it is because you do not have the latest java scripting set up on your machine. Follow the java directions below or consult your systems personnel.
Even with the correct cookie and Java setttings, its possible for your router, antivirus, or internal firewall to prevent you from viewing information. Typically these types of problems will give an "action cancelled" type error. Some instructions for those items are also shown at the end. Unfortunately, due to our limited amount of staff and the wide variety of machines and software available and we are unlikely to be able to devote our staff to assst you to diagnose your particular problem and resolve your connection issue. If you are aware of settings you have changed that allow you to view case information we would be happy to publish those so others may benefit. Please contact us if that is the case. As always feel free to contact our office via phone, mail or fax for information.